Deciding on a countertop is one of the biggest decisions you’ll make when remodeling your kitchen or bathroom, but hiring the right company to perform the work is equally as important! The best countertop company in Highland Park will provide you with quality workmanship, quality materials, and an easy-going experience from materials selection to installation. With so many companies to choose from, it may be challenging to know who to trust.
To start, verify company credentials. A legitimate countertop company should be able to provide proof of business license(s), proof of insurance, and any applicable certifications. Experience also counts—choose a company that has had diverse success and a strong track record within the countertop industry. A lengthy history in business will generally afford the company the ability to handle different materials, styles, & levels of complexity in a project. Do not hesitate to ask how long the company has been in business and what the focus is, residential or commercial. More experienced companies are going to have been exposed to and experienced common installation issues and be able to identify & mitigate future risks.
A dependable company should provide a plethora of different materials, such as granite countertops, quartz, marble, laminate, and solid surfaces. They should also have a good command of the product and be able to discuss the advantages and disadvantages of the various materials based on your preferences, lifestyle, and budget. If they are providing your education along the way, it speaks to their level of honesty and care for their client’s well-being- the kind of partners you need in developing a long-term service relationship.
Looking online for reviews is a great place to start to gauge a countertop company’s reliability and customer service. Look for reviews that provide details on various platforms like Google, Yelp, Better Business Bureau, and even home improvement forums. Positive reviews should mention reliability, quality of work, and service. Be wary of countertop companies that have no reviews or that appear to have an unreasonable amount of good reviews without detailed content. Even read how they respond to bad reviews because customer service ethics shine brightly when a company can put the complaints of unsatisfied customers to rest as professionally as possible. A good reputation online can provide you with a lot of peace of mind throughout your project.
When possible, return to the company’s showroom or gallery to experience the array of materials, colors, and edge profiles they have available. The tactile experience may give you insight into how different countertops may look in your space. Request to see other samples of past projects or a portfolio of completed installations. A good company will be proud to present its work. In-person, viewing of completed projects allows an evaluation of craftsmanship quality and attention to detail, along with the company’s design abilities.
Your estimate should provide, at a minimum, material pricing, labor, edging, removal of existing surface, custom cutouts, and installation charges. Being clear about complete pricing will eliminate hidden costs and give a clearer, honest comparison between companies. If one estimate is significantly lower than others, be cautious, as this could indicate the use of inferior quality materials or inexperienced labor. A suitable kitchen countertop company should take time to walk through the estimate with you, discuss the timeline for process completion, answer any questions you have and without pressure to sign immediately.
Hiring the right countertop company can support or ruin your remodeling experience; there are many variables to consider, from materials & design to timelines & installation, etc. Knowing the factors and elected criteria will protect your investment while enhancing your home with an aesthetic countertop that can functionally meet your needs.
Hard Rock Custom Countertops is a full-service countertop fabricator and installer serving the Dallas / Ft. Worth area. We offer expert stone design, material selection, and fast, high-quality installation — all at competitive prices.
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