Have questions? We’ve got answers. From timelines and materials to warranties and customization, here are some of the most common questions we get from customers—so you can feel confident every step of the way.
When you call the Hard Rock number, (817) 788-1966, you will speak to one of our specialists who will walk you through the next steps based on your unique wants and needs. We are also happy to communicate with you via whatever method you prefer including phone call, text messaging, or emails. From there, we will schedule a time for one of our specialists to come out to your home, business, or space to measure the area where stone is needed in order to provide a preliminary estimate. Our specialist will be able to answer whatever questions you need, and are there to make sure the process is transparent and smooth. Next, it is shopping time! Based on your unique needs, the specialist will work with you to find the perfect stone for your space and will take you to the available showrooms so you can see the pieces in person. Once you have selected the stone, the specialist will set up a time to do an official template measurement, which allows us to determine how your selected stone will best fit into your space. Once the templating is complete, the stone is ready for fabrication and then installation. We will be there with you every step of the way, and are always available to answer any questions or concerns you may have during the process.
Generally, yes! We want to make sure your experience is as consistent and efficient as possible, which means making sure you are able to build a comfortable relationship with your specific stone team. Unless there are unique circumstances, we aim to have the same specialist serve as your official liaison throughout the process. And, in the unlikely event that someone else takes over, your specialist will ensure you have met and are comfortable with our team. Your experience throughout the process is very important to us!
For this question, we have to give you the age-old answer – it depends! When we provide you with a quote, it includes materials, labor, and all other costs and expenses. This amount can vary depending on a variety of factors, such as the stone selected and the area of space to be covered. Once you have set up your consultation, your specialist will be able to walk you through the process and help you determine what next steps are best for you within your budget.
The timeline can vary depending on the scope of the project and material availability, but most projects are completed within 7–14 business days from the time the stone is selected and the deposit is made.
We offer a wide selection including granite, quartz, quartzite, and marble. The best choice depends on your space, style, and how the surface will be used. We’ll walk you through the pros and cons of each to help you decide.
Yes, your countertop has a one year labor warranty from date of installation. Warranty is void if cracking occurs due to abuse – such as walking, sitting, or standing on countertops, or cleaning with inappropriate chemicals. PLEASE FOLLOW CARE INSTRUCTIONS.
Use the form below to schedule your free consultation and go over any questions you have.
Hard Rock Custom Countertops is a full-service countertop fabricator and installer serving the Dallas / Ft. Worth area. We offer expert stone design, material selection, and fast, high-quality installation — all at competitive prices.
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